SHIPPING POLICY

CUNEMARI aims to make online clothing purchases convenient by providing clear shipping information and reliable order fulfillment.

Processing and Preparation

Orders are generally processed within 1–3 business days after payment confirmation. During this period, our fulfillment team verifies the order, prepares the selected clothing items, and arranges packaging.

Business days exclude weekends and public holidays. Orders placed during promotional campaigns or periods of high demand may require additional preparation time.

Estimated Delivery

After dispatch, estimated shipping times are generally 5–15 business days, depending on the delivery destination and shipping carrier.

These estimates are not guaranteed. Actual delivery may be affected by customs inspections, transportation delays, public holidays, weather conditions, or unexpected logistical disruptions.

Shipping Fees and Tracking

Applicable shipping fees are displayed during checkout before payment is completed.

Once an order has been dispatched, customers will receive shipping confirmation and tracking details when available. Tracking information may take up to 48 hours to appear in the carrier's system.

Address Accuracy and Customs

Customers must provide complete and accurate shipping information. Incorrect addresses may result in delivery delays, failed deliveries, or additional shipping expenses.

International shipments may be subject to customs duties, import taxes, or other local charges. Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

Delivery Assistance

If your order is delayed, arrives damaged, or appears lost during transit, please contact our support team with your order number and relevant details.

Customer Support: contactus@cunemari.com

We will review the issue and coordinate with the shipping provider to identify an appropriate solution.